RETURNS
We don’t ever expect to ask for a return, however in saying that Returns are offered within 10 days after product delivery on items that are unopened or damaged upon delivery, We do not offer a return on Vape Juice (E-Liquid) that has been opened or tested for any reason.
Please note that return shipping charges are the responsibility of the customer. In order to return an item, please fill out the return form that was included with your shipment and send the package back to us at the address below, preferably with a method that includes tracking and signature confirmation to ensure that we received the box.
Please note: we are not held responsible for items once in the possession of the couriers.
EXCHANGES
If you wish to exchange your purchase for a different flavour or colour, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have questions about availability or a timeframe when certain styles or sizes will be restocked, please email us at info@thebeardguy.co.za
REFUNDS
Should there be a reason to refund, such as low stocks or product availability, or product purchased in error. You may request a refund by contact us via the chatbot, alternately contact info@thebeardguy.co.za. The item will be refunded in full, Provided the item has not already shipped (In which case you would need to return the goods before payment is made) Please note: The payment provider does charge a 3-5% fee for reversals, at your expense.
